Welcome to Metropolitan Charities

Client Rights and Responsibilities

Persons eligible for the Department of Health, Bureau of HIV/AIDS have rights and responsibilities:

I. FREEDOM OF CHOICE

a. You have the right to choose whether or not to apply for assistance through this program.

b. You have the right to choose the service providers from whom you will receive your services, to the extent that they are available.

c. You have the right to receive the services you need; these may or may not include all the services you desire.

II. RIGHT OF APPEAL

If you are denied a service you believe you are eligible to receive, you have the right to appeal the decision. You may do this by following the grievance procedures established in your respective area.

III. CLIENT RESPONSIBLITIES

a. You are responsible for assisting your case manager in developing your individualized Service Plan.

b. You are responsible for keeping scheduled appointments and accepting offered and necessary services.

c. You are responsible for adhering to patient care treatment, including medical provider appointments and pharmaceuticals.

d. You are responsible for demonstrating behavior that is cooperative, assertive, and respective of others.

e. You are responsible for notifying your case manager when you have problems in obtaining services or when you are dissatisfied with your care.

f. You are responsible for following health care instructions to the best of your ability.

g. If you are designated a minimal co-payment based on the department’s respective sliding fee scale, you are responsible for making all co-payments as instructed prior to receiving services.

For additional information regarding your privacy, click here to view a PDF – Notice of Privacy Practices

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Client Rights and Responsibilities

I. FREEDOM OF CHOICE

II. RIGHT OF APPEAL

III. CLIENT RESPONSIBLITIES